— UK Standard Delivery (2-3 Working Days) is free if your order is over £30.
— UK Standard Delivery (2-3 Working Days) is £2.50 if your order is under £30
— UK Next Working Day Delivery is £5.00, regardless of order value.
— The cut-off for UK Next Working Day Delivery is midday.
We ship with Parcelforce and will send you the tracking number for your order on the day it ships.
If your order hasn’t arrived within 4 working days of receiving your shipping confirmation, please email firstname.lastname@example.org with your order # and our team will be happy to help solve this.
Delivery (outside the UK)
We currently only deliver within the UK.
Please join our mailing list on the homepage, if you'd like to be updated when we start shipping internationally.
Our return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
We do not offer free returns or exchanges on our orders as we are advocates of mindful purchasing – every package that ships has a carbon footprint.
Our policy does not affect your statutory rights. If you’re not happy with the quality of the product you have received, we will always endeavour to rectify this for you. Email us a photo and state you order # to email@example.com and we’ll get back to you as soon as possible.
To be eligible for a refund, your item must be returned unused and in the same condition and packaging that you received it. We reserve the right to refuse refunds for used products or those returned more than 30 days after the order was delivered.
Please email our team at firstname.lastname@example.org with the details of the item/s you are returning, so we have a record of your return before you post it back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please ensure you post your item back to us at the address below, in the original packaging, within 30 days of your order being delivered.
Units 1-2 Purley Farm
Please ensure you keep the proof of posting. We cannot be responsible for items until they are back in our warehouse.
All of our packaging is biodegradable and widely recyclable. If at all possible we'd encourage you to recycle before composting as even paper takes 5 months to biodegrade in the right conditions.
The FSC certified cardboard box is recyclable and made from sustainable sources. The custom tape, used to seal the box is made from paper, ink and adhesive. It is safe to recycle with the box. The FSC certified wood wool used to protect your order is 100% biodegradable and made from sustainable sources. The best place to put this is in your compost or garden waste recycling facilities.